Accessibility Policy

Assistive Devices

McIntyre & Associates will ensure that employees are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing services.

Communication

McIntyre & Associates will communicate with people with disabilities in ways that take into account their disability.

McIntyre & Associates will provide accessible formats and communications supports as quickly as possible and at no additional cost when a person with a disability asks for them.

McIntyre & Associates will make feedback processes accessible by providing accessible formats and communications supports when requested.

McIntyre & Associates will make public emergency information accessible when requested.

Service Animals

McIntyre & Associates welcomes people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for clients with disabilities, McIntyre & Associates will notify clients promptly, where appropriate. This notification will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. McIntyre & Associates will notify its clients through any or all of the following methods: company web site, company voice message, or visibly posted signage on company premises.

Feedback Process

Clients who wish to provide feedback on the way McIntyre & Associates provides services to people with disabilities can e-mail us with their feedback. McIntyre & Associates will respond to feedback within 10 business days.